You may have the business qualifications(合格证明).You have an excellent record of good education and work experience.However,without good business manners you will not succeed.Treating people with respect should be second nature to you.It helps you get on well with the people you work with and with your bosses.It always pays to be polite.Here are some tips to help improve your business manners.If you are behind schedule,remember to take the time to contact your next appointment so that the person you are due to meet is aware of the delay.If necessary,you should rearrange the meeting for a more convenient time.Try not to leave any caller on hold for too long.It is better to tell someone you will call back when you are free.Be sure to return calls as soon as you can.If you cannot return the call immediately,apologize(道歉)to the caller for the delay.Try to respond to letters within a set time.Keep a record of requests for reply within a certain time.Make a note in your diary of other deadlines(最后期限)for your work.If you are unable to respond quickly,write a short letter to the other person to explain the delay and tell him when you will reply.If you want to take a customer or a business friend out for lunch,you had better choose the restaurant and let your guest choose the time.You may think that you are not being paid as much as you should be.Do not discuss the matter with your colleagues.A good way is to contact an employment agency to find out the "going rate".Armed with this objective information,you can discuss your salary with your boss.
1. What does the author emphasize for a person's success in business?_____
A. Business qualifications.
B. An excellent record of education.
C. Work experience.
D. Business manners.
2. What does the author mean by saying "It pays to be polite"?_____
A. You must be paid more money to be polite.
B. You have to pay for your training to be polite.
C. To be polite will eventually benefit you.
D. Customers pay for your being polite.
3. The word "tip" used in sentence 4,paragraph 2,refers to _____.
A. a useful hint or idea
B. a pointed end of anything
C. a piece of secret information
D. a small amount of money given in return for a service
4. When you know you are going to be late for an appointment,you should _____.
A. inform. the person you're meeting of your delay
B. leave the person a message telling him not to wait long
C. tell the person to postpone the meeting
D. apologize for taking the other person's time
5. If you think you are underpaid,it is suggested that you _____.
A. go directly to your boss and discuss the matter frankly
B. ask your colleagues secretly how much they earn
C. go to an employment agent to look for another job
D. get objective information about the job market first
A.don't need to keep.
B.should keep.
C.must keep.
Dear Mr. Smith,
I am pleased to offer you the position of after-sales manager at our company starting on 16 June, 2009. I propose that the terms of employment will be those in the attached draft individual employment agreement.
Please note that you are entitled to discuss this offer and to seek advice on the attached proposed agreement with your family, a union, a lawyer, or someone else you trust. If you want some information on your employment rights, you can also contact the Employment Service Office or visit our website.
Also, if you disagree with, or do not understand or wish to clarify anything in this offer, please ring me to discuss any issue you wish to raise.
If you are happy with the proposed terms and wish to accept this offer of employment, please sign the duplicate copy of this letter and return it to me by 1 June, 2009. In the event I have not heard from you by that date, this offer will be automatically withdrawn on that date.
I look forward to working with you.
Yours sincerely,
John Brown
56. What job position is offered to Mr. Smith in the letter?
___________________________________________________________.
57. From whom may Mr. Smith seek advice about the proposed agreement?
His family, a union, _____________________, or someone else he trusts.
58. How can Mr. Smith get information about employment rights?
By contacting the ___________________________ or visiting its website.
59. When should Mr. Smith return the signed duplicate copy of this letter?
By _______________________________________________________.
60. What will happen if the duplicate copy of the letter is not returned by the deadline?
This offer will be ___________________________________ on that date.
A.When the customers complain, you needn’ t listen carefully.
B.You needn’ t say sorry to those angry customers.
C.You should relax yourself and try to understand the angry customers.
A、I have no idea.
B、Have you ever thought of computer science?
C、You ask a wrong person.
D、You don’t know at this moment
A.If you have to take an exam tomorrow, you should go to bed early
B.If you have to take photos tomorrow, you shouldn’t go to bed early
C.If you have to take an exam tomorrow, you shouldn’t stay up late
What should 1 do at a party in England?
What do 1 do at the party?
You should always offer to get drinks for other people when you go to get a drink foryourself. You should introduce yourself to new people in the group. You should avoid personal questions about family until you know them better. Good topics of conversation arefilrns, books, television programmes, holidays ,jobs, the town you are in, etc.
You should ask for permission to smoke; say "ls it alright if 1 smoke?" Or, better, you should go outside to smoke. Many people don' t like the smell of smoke inside.
You shouldn' t drink too much! And never get drunk.
What do 1 do when 1 leave?
If you are not a close friend of the hosts, you shouldn' t be the last to leave.
You should say "Thank you" to the hosts and say "lt was a lovely party. 1 really enjoyed myself. " And then you should go back to people you talked to and say "lt was very nice to meet you. "
36. When you go to get a drink for yourself, you should ___________·
A. introduce yourself first
B. offer to get drinks for other people in the group
C. ask for permission
37. You should not talk about ___________with new people.
A. the town you are in
B. television programmes
C. personal questions about family
38. People don' t like the smell of smoke inside, 80 you should___________.
A. not smoke before you go to a party
B. go outside to smoke
C. smoke in the kitchen
39._________________ get drunk at a party.
A. You should never
B.lt's OKto
C. You should say sorry if you
40. You say "It was very nice to meet you" when you _____________.
A. meet other guests
B. leave other guests
C. meet your hosts
A.mapped out
B.set out
C.chickened out
D.broken out
A.What? Can I help you?
B.Yes, may I help you?
C.It's all right.
D.It doesn't matter.
A.You should do sth
B.You could do sth
C.Why don’t you do sth
D.Why not do sth